support.modeltrainstuff.comModelTrainStuff Support

Skip to main content Submit a request Sign in Scales Brands Trains Track & Scenery DCC & Sound Supplies & Tools Specials Coming Soon Other Sign in Model train stuff support Search General Announcements On what holidays is M.B. Klein / ModelTrainStuff closed? About Us About MB Klein, Inc. Frequently asked questions (FAQ) Shipping How do you determine shipping charges? What are my payment options? Do you ship to my country? Order Status Items and/or parts are missing from my shipment. My order never arrived. How do I change quantities or cancel an item in my order? How do I cancel an order? My Account I'm interested in becoming a dealer, what do I do? When will my order ship / How do I track my order? I received the wrong product, what do I do? What is your return policy? I forgot my password, how do I reset it? How do I edit my account information? See all 8 articles Dealers Am I Eligible For the Rewards Society? Model Railroad Rewards Society Are All Rewards Points Redemptions Final? Can I use more than one coupon code at a time? Do My Points Expire? How Are Rewards Points Calculated? If I'm a Yardmaster, which shipping method is used for my order? Where Can I View My Rewards History? Buyer's Guide How do I use a coupon code? How do I navigate the site? Are all of your products sold new? Pricing and Billing When will my credit card be charged? When will my credit appear on my account? I need a copy of my receipt/invoice, how can I get a copy of it? I have a question on the charges for an order, who do I contact? Do I have to pay sales tax? Privacy Policy & Security What kind of security do you have on the site? What is your Privacy Policy? Product Knowledge Base O Gauge/Scale Information What is the difference between O Gauge and O Scale? Digital Comand Control (DCC) What is the difference in Peco Electro-Frog vs. Insul-frog? What is Digital Command Control (DCC)? General Model Railroad Information What is Weathering? How many pieces of track do you need to make a circle? What are the different Gauges and Scales? What do they mean? N Scale information What are the differences in N scale track codes? HO Scale information What are the differences in HO scale track codes? Our Customer Support department is open! Monday - Thursday: 9:30am - 6:00pm EST (6:30am - 3:00pm PST) Friday - Saturday: 9:30am - 5:00pm EST (6:30am - 2:00pm PST) Sunday: Closed Address: MB Klein, Inc. 243-A Cockeysville Rd. Cockeysville, MD 21030 USA Toll Free Phone: 1.888.872.4675 Local Phone: 1.410.229.9995 modeltrainstuff.com 1.888.872.4675 243-A Cockeysville Rd. Cockeysville, MD 21030 USA Contact Us © Model Train Stuff . All Rights Reserved. Who We Are About Us Blog Careers Become a Dealer FAQs Knowledge Base Customer Service Gift Certificates Shipping & Returns Order Status Privacy Policy © Model Train Stuff . All Rights Reserved....